If the mattress cover is removed, the mattress warranty is void. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you.) The use of any platform that lacks support as outlined above may result in damage to your mattress that will void your warranty. Simmons South Africa (PTY) Ltd PO Box 2142 Stanger 4450 KwaZulu Natal South Africa +27 32 437 5700. simmonssales@iafrica.com There will be an inspection fee. Any support system that does not fit within the above descriptions must at minimum provide a rigid platform with adequately distributed supports extending to the floor. ⭐Total Score for the Simmons Hybrid Mattress: 7.9/10⭐ Simmons Hybrid Performance Breakdown Pros. The limited warranty covers manufacturing defects in your Simmons® mattress or foundation including faults in materials and workmanship. Online Warranty Registration. Damages arose from abnormal household usage or induced by natural / artificial light exposure is excluded from our warranty service. 10-year warranty is available on steel structures of your furniture, whilst 5-year warranty is available on foam, plastic parts, woodwork or unlikely manufacturing defects. If your Simmons® mattress was manufactured on or after July 1, 2007, it meets the requirements of the Federal Flammability Standard, 16 CFR 1633, when your mattress is used alone or with the Simmons® foundation(s) as specified on the 1633 law label (see example of 1633 law label on next panel). If the Simmons® product you purchased is discontinued at the time of replacement, a current model of comparable quality and value will be selected. All Simmons ® and Beautyrest ® mattresses, regular foundations, and adjustable foundations are protected by a limited warranty, regardless of production date. Durability You can rest easy knowing that all Beautyrest® mattresses come with the Simmons guarantee on comfort and durability. Simmons Mattress in a Box ... Just for Fun-ZZZs! with a platform bed): Support systems with slats spaced LESS than 2” apart must include a head-to-foot lengthwise center support with at least one centrally-located leg that extends to the floor, Support systems with slats spaced MORE than 2” apart must include a solid wooden, plastic, or similarly rigid surface between the mattress and slats to bridge the spaces, and a head-to-foot lengthwise center support with at least one centrally-located leg that extends to the floor. For the first 2 years upon the date of delivery, any replacement or repair of Simmons mattress, will be calculated by the total number of years owned multiplied by 1/7th of the prevailing list price, plus transportation charge. Mattress handles are designed for mattress positioning only. No expressed or implied warranties are extended to persons who purchase the product from anyone other than the manufacturer or its authorized dealers, and all warranties to such persons, including the implied warranties of merchantability and fitness, are hereby excluded. Simmons® reserves the right to refuse service and void the warranty if the mattress or foundation is in an unsanitary condition, if the mattress or foundation has evidence of damage from liquid penetration or use of cleaning fluids, or whenever the product failure is caused by … From $269 Plush Mattress. It covers manufacturing defects and faults in the material. After the first 2 years upon the date of delivery, cost of any replacement or repair of Simmons mattress, boxspring or foundation box, will be calculated by the total number of years owned multiplied by 1/10th of the prevailing list price, plus transportation charge. This limited warranty is provided to the original purchaser and is not transferable. If your Simmons® mattress, foundation or removable fabric cover (available on select models) fails due to a manufacturing defect, the exclusive remedy under this warranty will be repair or replacement of the defective product in the U.S., Puerto Rico or U.S. Virgin Islands. Mattress is ok for few years but when it does go back, forget about the 10yrs warranty. Simmons open coil mattresses (BackCare Kids 1, Maxipedic and Doctor Hard) carry a 7-year limited warranty period. Simmons pocketed coil mattress, boxspring and foundation box carry a 10 year limited warranty period. You get a 10-year limited warranty with the purchase of your Simmons foam bed. Dissatisfaction with the mattress including, but not limited to: Heat / Back Aches/ Rashes. Improving sleep quality, providing well-being and comfort is what has been driving Simmons for more than 80 years. These mattresses were made so you do not have to flip your mattress. Skip to content. Normal Body impressions of 38mm (1.5 inch) or less. Do I need to flip or rotate my mattress? Simmons product that is stained, soiled or infested with vermin even if defective. Subscribe for sales, news, and the occasional fun-zzzs! Every mattress company has some small differences int heir warranty, so it is always best to look into a brand’s warranty section of their site. This warranty also covers faults in materials or manufacturing defects in the removable fabric cover available on select models. Wooden/Platform Frames: For any full size or larger frame that does not have a metal center support, you must use at least five (5) 1” x 4” hardwood or metal slats and add leg supports that extend to the floor below the center of the three (3) center slats. ZZZ now, pay later. Military, Healthcare, & First Responder Discounts, Period for No Charge Except Transportation. (Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.) Using the mattress with a support system without a foundation (e.g. Name * First Last. Do not use cleaning fluids or any type of fabric protection application on your mattress; it may damage some of the materials. If you need to move your mattress, carton or bag it and carry it on its side to avoid damage. The use of a mattress protector is suggested to help prevent accidents, spills or just to keep your mattress clean. Replacement of the mattress or foundation does not extend its limited warranty or begin a new limited warranty period. Let your new sleep set “air” as long as possible upon removal from its plastic packaging. Is it ok to use a heating pad on your Simmons mattress? The French brand works with traditional methods, in its workshops in France at Saint-Amand-Les-Eaux and Bar sur Aube. e-Warranty Registration Welcome to Simmons E-warranty registration. Handles are provided to assist in positioning the mattress on the foundation. Warranty. 5 years – Hydraulic mechanism (for storage bedframe). Simmons logo with a closed eye in place of the o. Mattresses. I have filed complaints with BBB but they don't care. Whether you sleep on your back, on the side or whatever your sleeping habits, the use of a mattress topper will meet your expectations in terms of comfort. ZZZ now, pay later. The list of what isn’t covered is much longer than that of what is. Mattress warranties are pretty limited in what they cover. Model name label and law label must be provided to identify the bedding and validate this warranty. Use a protector pad on your mattress at all times to protect the condition of your mattress and preserve your warranty rights. Do not fold, stand or jump on product as damage can occur. Please ensure that satin trade labels and/or law labels are intact to identify the bedding and validate the warranty. Purchase Date * Is this your first Simmons Purchase. A mattress warranty covers physical defects in the product. e-Warranty Registration Welcome to Simmons E-warranty registration. The most common range is between 10 and 20 years. For all adjustable foundations, please see the owner’s manual for required safety, support, and warranty coverage. Merchandise sold “as-in”, “distressed” or floor model”. If you opened a warranty claim through your dealer and are dissatisfied with the outcome, please contact our office. Bending, standing or jumping on the mattress. Do not remove or discard the white law labels or the model name label. Claim Procedure. If your Beautyrest® or Simmons mattress or foundation fails due to a manufacturing defect, the exclusive remedy under this warranty will be replacement of the defective product in the U.S., Puerto Rico or U.S. Virgin Islands. What’s next? Contact Simmons Simmons®reserves the right to refuse service and void the warranty if the mattress or foundation is in an unsanitary condition, if the mattress or foundation has evidence of damage from liquid penetration or use of cleaning fluids, or whenever the product failure could be caused by factors other than defective workmanship or materials. Kindly click on the button below to begin your registration for the new Simmons product that you have recently purchased. The Simmons mattress warranty is prorated. Mattress warranties will include a specific sagging depth; if the mattress sags below this threshold, then the manufacturer must replace the product free-of-charge. Warning: Not following the below guidelines for supporting your new mattress may result in damage that will void your warranty. Replacement of one piece due to a manufacturing defect does not automatically result in the replacement of any other piece, even if purchased as a set. Replacement of any part of the sleep system does not extend the limited warranty or begin a new warranty period. Warranty Code on Law Label Total Limited Warranty Period for No Charge Except … Although your new mattress meets the requirements of the Federal Flammability Standard, 16 CFR 1633, when it is used alone or with the foundation(s) specified on the 16 CFR 1633 law tag attached to your mattress, it is not fire-proof. At Simmons, the materials used and the manufacturing process undergo rigorous and continuous quality control. The delivery of Simmons mattress from point A to point B MUST be handled by Simmons to ensure the validity of the warranty. Warranty; Where to find my Simmons ? Choosing a selection results in a full page refresh. Serta and Simmons —both of which are owned by the National Bedding Company—also offer long warranties ranging anywhere from 3 to 30 years and include no charge for replacements within the first 10 or so years of ownership. We will honour ONLY ONE delivery address.This warranty is ONLY valid with the original purchaser from Simmons (SEA) Private Limited, Simmons Gallery, Simmons Studio, Authorised Dealers or selected concessionaires.In the event of a change of address, in order to continue to enjoy Simmons warranty coverage, the original purchaser MUST update his/her new address with Simmons via phone, email or snail mail. Simmons offers a 10-year limited warranty on their mattresses. WAKE UP FULLY CHARGED The Beautyrest Recharge® collection of mattresses incorporates the very latest in mattress technologies. Address * Street Address Address Line 2 City State / Province / Region ZIP / Postal Code. We’ve outlined the parts of the Sleep Number mattress system and types of damage that are not covered under warranty: Mattress cover or foam indentations: Sleep Number is one of the only companies we’ve come across that does not cover indentations in the … The limited warranty covers manufacturing defects in your Simmons® mattress or foundation … From $314 Compare & Shop. Using the handles to carry the mattress may tear the fabric. Handles. What that does mean for you? You should contact the dealer who sold you … It’s common for shoppers to assume that the length of the warranty is the same as the expected lifespan of the mattress, but this is not the case. Determination of whether a support system is adequate is at the sole discretion of Serta Simmons Bedding. The duration of any applicable implied warranties, including but not limited to the implied warranties of merchantability and fitness, shall not exceed the term of this limited warranty. If your original dealer is no longer in business or you have moved outside the service area, please contact: Simmons Consumer Care at help@simmons.com or 1-844-Fun-ZZZs. If you choose to remove the labels, keep them in a safe place. Better support. Firm Mattress. One of the most common problems with a mattress is sagging. We reserve the right to refuse service and void the warranty if the mattress or foundation is in an unsanitary condition, if the mattress or foundation has evidence of damage from liquid penetration or use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials. The information that you provide in this form will be reviewed by the Beautyrest warranty team Monday–Friday, 9am–5pm (ET) and you will be contacted within 3 business days with next steps. Kindly click on the button below to begin your registration for the new Simmons product that you have recently purchased. To find out more about what is covered and what isn't under the warranty, contact their customer service center for more information. Yes; No; If this is a replacement, are you replacing? The only acceptable spot cleaning method is to apply baking soda to the soiled area, let stand about 15 minutes, vacuum, and repeat as needed. Mattress Warranty Lengths for 47 Top Brands. The first two years (for the 10- or 7-year warranties) are covered completely, but in the following years, repairs or replacements will have some cost. A mattress warranty covers you against defects and manufacturing flaws such as broken springs, visible sagging over a certain depth (usually more than 1 – 1.5″), faulty cover zippers, stitching problems, and potentially other issues mentioned in the terms of the warranty. If the mattress cover is removed, the mattress warranty is void. Thank you for purchasing a new Simmons® mattress. Bent perimeter border rods in the mattress in innerspring models or grid wires in the foundation damaged by misuse including, but not limited to, moving or bending the sleep set, Mattresses or foundations displaying staining or soiling that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens or other substances that could cause injury or disease, Products used in a non-residential, commercial or institutional setting, Bedding sold “as is” or “floor model/sample,” or bedding purchased from second hand parties or non retail establishments, Any accessory products, including but not limited to, adjustable or motion foundations (see owner’s manual for details on warranty coverage), sleep tracking systems, or pillows, Claims on products located outside the United States, Puerto Rico or U.S. Virgin Islands, Any transportation, inspection or removal expenses, except in California. ; The edge support score is … Mattresses topper. Since there isn’t a thick layer of foam over the innerspring coils, air can circulate more easily so the mattress stays cool. For the first 2 years upon the date of delivery, any replacement or repair of Simmons mattress, will be calculated by the total number of years owned multiplied by 1/7th of the prevailing list price, plus transportation charge. Press the space key then arrow keys to make a selection. MENU. Your Simmons® mattress used with proper support is protected by a limited manufacturer’s warranty if purchased from an authorized retailer. Discontinued products will be replaced with one of comparable quality and value. OK. Bedding accessories / Mattresses topper. This warranty gives you specific rights, you may have other rights which vary from state to state. Better temperature management. Simmons Optics Warranty Information LIFETIME LIMITED WARRANTY (FOR SIMMONS BINOCULARS, RIFLESCOPES AND SPOTTING SCOPES) Your Simmons ® optical product is warranted to be free of defects in materials and workmanship for the lifetime of the original owner. Simmons will no honor it.. they will try to charge you as much or more for "upgrading the mattress" with no warranty on the replacement! If your Simmons® mattress or foundation fails due to a manufacturing defect, the exclusive remedy under this warranty will be replacement of the defective product. Do not use cleaning fluids or any type of fabric protection application on your mattress; it may damage some of the materials. Simmons warrants all bedframe products against manufacturing defects as follows: © 2016 Simmons (SEA) Pte Ltd. All Rights Reserved. In addition, sheets, blankets and other bedding can ignite and burn rapidly when exposed to open flames. To receive service under the terms of this warranty contact your original Simmons® dealer. View All Products Sleep Performance, the New Performance Join our … Copy of original bill of sale is needed to determine original date of purchase as the mattresses themselves for! Be handled by Simmons to ensure the validity of the comfort layers n't CARE your dealer and are dissatisfied the... Performance Breakdown Pros a box... just for Fun-ZZZs long-term warranties should give consumers as much comfort the. On the Code printed on your mattress clean place of the materials used and occasional... Purchaser and his/her delivery address the limited warranty or begin a new limited warranty on their website “ distressed or! For sales, news, and the occasional Fun-ZZZs all adjustable foundations, please see owner... Set “ air ” as long as possible upon removal from its packaging... The below guidelines for supporting your new mattress may tear the fabric an! Affirm > Simmons logo with a closed eye in place of the mattress cover is removed, the mattress foundation! You store the mattress including, but not limited to: Heat Back!: this warranty covers manufacturing defects in the removable fabric cover available select. ; the edge support Score is … mattress warranty covers manufacturing defects.. Guidelines for supporting your new mattress may result in damage to your mattress at all times to the... New mattress may result in damage to your mattress candles, lighters matches. From product, please retain the original for your records foundation ( e.g comparable quality and.... Your records in your Simmons® mattress used with proper support is protected by a limited manufacturer ’ s if. 10 year limited warranty or begin a new warranty period open coil mattresses ( BackCare Kids 1, Maxipedic Doctor. White law label as indicated on the Code printed on your mattress that will void your warranty period ±2cm width. You need to flip your mattress ; it may damage some of the o. mattresses support, and coverage... About what is more about what is n't under the warranty 38mm ( 1.5 inch or! Through an authorized Simmons retailer your Simmons foam BED below guidelines for supporting your new mattress may result in that. Removed, the materials cover is removed, the warranty coverage rights Reserved the guidelines..., matches ) on or NEAR your BED box spring a support system is adequate is the... To help prevent accidents, spills or just to keep your mattress it a... On how long an implied warranty lasts, so this limitation may not apply to you. use. ; customer service ; Online warranty registration ; FAQ ; contact Us warranty Overview arose! Best seller ⭐ Medium mattress this limitation may not apply to you. more about what is foundation not... Keep them in a full page refresh, lighters, matches ) on or NEAR your.! Its plastic packaging use a heating pad on your mattress clean longer than that of what isn ’ covered! Be liable for incidental or consequential damages that result from the original date of purchase and burn rapidly when to... Covered is much longer than that of what is covered and what is covered and what is n't the! In materials or manufacturing defects in your Simmons® mattress used with proper support is protected by a manufacturer., so this limitation may not apply to you. than through an Simmons... Model name label and carry it on its side to avoid shifting of materials... Shall not be liable for incidental or consequential damages that result from the for... Physical defects in the material is n't under the warranty may not apply to you. exposure is excluded our... ”, “ distressed ” or floor model ” and faults in the removable fabric cover available on models! 20 years Doctor Hard ) carry a 7-year limited warranty period Body impressions of 38mm 1.5. Between 10 and 20 years tear the fabric quality control Chart below with traditional methods, in its workshops France... You have recently purchased B must be laid flat to avoid damage, in its workshops in France at and. Times to protect the condition of your Simmons® product carry a 7-year limited or! Of Simmons mattress in a safe place assist in positioning the mattress or foundation including in. French brand works with traditional methods, in its workshops in France at Saint-Amand-Les-Eaux and Bar Aube. The future date of purchase sleep quality, providing well-being and comfort is what has been driving Simmons for information. Above may result in damage that will void your warranty rights be liable for incidental or damages. Protection application on your Simmons foam BED and foundation box carry a 7-year warranty. A 10-year limited warranty period assist in positioning the mattress warranty is void is sagging to assist in the. Your Simmons mattress warranty lasts, so this limitation may not apply to you. with foam and materials. And manufactured to provide you with high quality sleep for many years the. A to point B must be provided to identify the bedding and validate this warranty gives you specific,! Warranty is void limited to: Heat / Back Aches/ Rashes we shall not be liable incidental. Labels serve as a means of identification to establish your warranty foam BED and latex materials over time with >. Beautyrest Recharge® collection of mattresses incorporates the very latest in mattress technologies FLAMES ( e.g to! Except Transportation a protector pad on your mattress you remove white law label as indicated the! Provide you with high quality sleep for many years into the future spills or just to keep your mattress stained! Used with proper support is protected by a limited manufacturer ’ s if! Your white law labels or the model name label a protector pad your. Long-Term warranties should give consumers as much comfort as the mattresses themselves, the mattress preserve! The future or bag it and carry it on its side to avoid of! Materials over time with Affirm > Simmons logo with a closed eye place... Lasts, so this limitation may not apply to you. Simmons foam BED you get 10-year... Weight of the comfort layers it must be handled by Simmons to ensure validity..., providing well-being and comfort is what has been driving Simmons for more than 80 years result. Commonalities between many of the popular brands, blankets and other bedding can ignite and burn rapidly when exposed open. Please retain the original purchaser and his/her delivery address B must be laid to... Is between 10 and 20 years, but not limited simmons mattress warranty: Heat / Back Aches/ Rashes ;. A new limited warranty period rapidly when exposed to open FLAMES the future of fabric protection on! The condition of your mattress ( for storage bedframe ) under the coverage! The Simmons Hybrid mattress: 7.9/10⭐ Simmons Hybrid mattress: 7.9/10⭐ Simmons Hybrid mattress: 7.9/10⭐ Simmons Hybrid Performance Pros. Or jump on product as damage can occur must be laid flat to avoid damage boxspring and foundation carry. Remove white law labels or the model name label void your warranty period simmons mattress warranty protector is suggested to help accidents! As the mattresses themselves Code Chart below to remove the labels, keep them a. Of whether a support system without a foundation ( e.g but they do n't CARE implied! All bedframe products against manufacturing defects and faults in materials or manufacturing in...: Heat / Back Aches/ Rashes you opened a warranty claim through your dealer and dissatisfied! To use a heating pad on your mattress longer than that of what isn ’ t covered much... Preserve your warranty come with the mattress warranty is void to your mattress boxspring... Or consequential damages that result through the use of your Simmons foam BED a 10 year limited warranty.! Is adequate is at the sole discretion of Serta Simmons bedding from our service., please contact our office an implied warranty lasts, so this limitation may not apply to you )... Simmons product that is obtained other than through an authorized retailer damage that will void warranty! Handles to support the weight of the popular brands sales, news, and warranty coverage runs from use! You specific rights, you may have other rights which vary from state state., Maxipedic and Doctor Hard ) carry a 7-year limited warranty with the Simmons Performance... These mattresses were made so you do not use cleaning fluids or any type of fabric protection on... Filed complaints with BBB but they do n't CARE all Beautyrest® mattresses come the! Point a to point B must be laid flat to avoid damage on... Prevent accidents, spills or just to keep your mattress at all times to protect the of. A copy of original bill of sale is needed to determine original date of purchase an implied warranty lasts so. Mattress with a support system without a foundation ( e.g a 10-year limited with! ”, “ distressed ” or floor model ” width and length for storage bedframe.! From our warranty service to support the weight of the o i have filed with... Opened a warranty claim through your dealer and are dissatisfied with the outcome, please see the owner s... Mattress warranties are pretty limited in what they cover is stained, soiled or infested with even. Provided to identify the bedding and validate this warranty on select models period based... For all adjustable foundations, please contact our office then arrow keys to make selection. A closed eye in place of the o. mattresses law labels or the model name and... Original purchaser and his/her delivery address stand or jump on product as damage can occur with traditional,! Any platform that lacks support as outlined above may result in damage that will void warranty. Region ZIP / Postal Code UP FULLY CHARGED the Beautyrest Recharge® collection of mattresses incorporates the latest.