Give customers the benefit of the doubt in cases of disputes when you’re able to do so. ... access to group health and other insurance rates and access to PowerSeller templates and stationery for marketing and communications purposes. We support Top Rated Sellers with exclusive benefits that can help boost your listings visibility, improve conversion, save money, and protect you from abusive buying behavior and events outside your control. You can buy safely on eBay. To make the most of seller protection, it’s important to make these rules work for you. That makes e-commerce insurance a good buy for anyone whose business involves selling items via the internet. The eBay Customer Guarantee is designed to protect buyers if they don't receive a purchased item, if a seller doesn’t honour their returns policy, or if an item is not as described. If a Craigslist or non-eBay seller 'promises' you the eBay protection plan, this is fraud and you should walk away. Buying and selling on eBay can be great, but it can also be fraught with risk. Make your item descriptions and condition ratings clear and detailed, and provide multiple high-quality photos of the item to ensure that its condition is well represented. For you experienced ebay sellers shipping to Canada and USA, how much extra shipping insurance do you recommend buying for high value items over $1000 such as a camera lens? Because both buyers and sellers have reason to be wary of one another when disputes arise, eBay has taken steps to ensure that buyers and sellers that have performed in good faith are given a fair deal at the end of the transaction. Indian sellers get huge benefits by selling their products to other countries on eBay. It benefits both buyer and seller and also keeps eBay satisfied if and when an item goes missing. Amazon packaging may cause customer confusion. ShipCover has low rates for both domestic and international shipments. Disputes in protected sales that are resolved in your favor as a seller won’t count against your seller performance rating. Business sellers are required to follow all government regulations, including registering as a business on eBay, and providing contact information and a return policy. Selling Manager is a free tool which helps medium-volume sellers run their eBay businesses. These days it is a very simple process to obtain quotations for your liability insurance, simply apply on-line or call us directly to discuss your requirements with a broker and you will have your quote in less than 5 minutes. The eBay Government Relations team has created this section of the website to provide you with helpful government resources available to small businesses in response to the COVID-19 pandemic. Fix it before eBay has to fix it for you so that it won’t count against you, and be proactive about having buyers notify eBay of successful resolutions. Learn more about seller protections in the UK eBay Seller Centre Sellers with professional selling plans on Amazon.com must provide proof of Commercial General Liability insurance. (In this case, deliberately ignoring all communication would be the seller's passive refusal to proceed.) Not to argue, But if the buyer want to be assured of their item arriveing unbroken by the USPS then they should be responsible for the insurance. An eBay seller must register as a business if, for example, they sell items they have bought to resell, they make items in order to sell them, or if they buy items for their business. Protections for all sellers Abusive buying activity. In […] Business sellers are required to follow all government regulations, including registering as a business on eBay, and providing contact information and a return policy. You've signed out. ShipCover is a shipping insurance service offering eBay sellers peace of mind and fully integrated with eBay labels. How eBay's Seller Protection Program Works. Here are some of the most common eBay scams and how they can be avoided. If you are happy with the quote you can buy it there and then and receive your policy immediately. As a specialist liability insurance broker we provide you with on-line quotes from the leading insurers so that you can compare cover and premiums for your business insurance with our team of brokers on-hand to assist you with any queries you may have and help you to obtain our best price for your ebay sellers insurance. Related article: The Best eBay Software for Online Sellers in 2020. Post was not sent - check your email addresses! Buyers in a protected sale that are warned or suspended near the time of the sale won’t be able to affect sellers with feedback, DSR scores or disputes. Self-insure your items Some sellers on eBay self-insure their packages. If insurance is for the "Sellers" protection, then why does every website and 99% of ebay sellers make the buyer pay for the insurance? Hi, I had been selling used clothing online and decided I should get general liability insurance. eBay's Vehicle Purchase Protection covers only certain vehicle transactions that are completed ON eBay.com. In short, eBay is an e-commerce marketplace that currently can’t offer the fulfillment services that small and medium businesses need. Even though failing to complete the sale is against eBay policy, some sellers (either through relative inexperience or through sheer haemadementia) just won't go … How Can eBay Sellers Proactively Protect Their Sales? Less control over inventory. Not to argue, But if the buyer want to be assured of their item arriveing unbroken by the USPS then they should be responsible for the insurance. For most eBay sellers the story would end there. eBay Guaranteed Delivery will be available to more sellers, and a more intuitive experience for printing and purchasing labels on eBay. eBay's focus in India is on the B2C Ecommerce retail export. Based on Ebay’s GSP, the seller isn’t responsible for refunds once a package arrives to the shipping station. eBay Considers Radical Changes to Seller Stores: by: Rexford : Fri Sep 25 18:42:17 2020: I'd be willing to pay NOTHING more than I pay now. Learn more. I have just registered as Self employed I work from home and sell greeting cards that i make myself on ebay this is my only work and income I am having great difficulty with my car insurers when they ask me what my occupation is. eBay works hard to protect sellers from dishonest buyers & events beyond their control. Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, Choosing and Reporting on Your eBay Business Partners. If you are a Business Seller, eBay will extend your domestic return policy for EU Buyers. Selling & seller fees Payment & postage. Seller Protection at eBay We know that protection is important to you when selling online and when you deliver on your service promises. Claims are processed in days and apply to both domestic and international packages. Receiving payment ... Offering postage insurance. Growth Tools. We protect sellers from abusive buyer behavior and from events that are beyond their control. These policies are broadly referred to in the insurance market as tradesman insurance, although in all cases the public liability section of the policy is compulsory. eBay Seller Centre. Posting internationally . And when I actually ran the numbers and calculated what I would have spent on insurance versus what I would have gotten back in claims, I realized that it was a serious money-loser. It is worth noting that businesses that provide professional services may also need to consider professional indemnity insurance as part of their liability insurance arrangements. 3. Business seller policy | eBay 559424482130 38f5879b-2aa1-42d0-b9cc-34b57fb22ac3:176b5ac6ca0 19997 I have called several insurance companies / brokers and they won't insure online sellers of used goods. Visit the Answer Centre to post a question. The fees detailed on this page apply to sellers whose account is not activated for eBay managed payments. 15 mins article; Seller performance policy We always want to make sure buyers have a great experience on eBay. That has nothing to do with opinion; it's a fact. If you made the purchase on eBay, start here instead. … Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. If your account is activated for managed payments, please refer to our Selling fees for managed payments sellers article (only for eligible, registered, and activated managed payments sellers) for the fees that apply to your account. The news came over the weekend at eBay Live, a three-day gathering of eBay employees and community members in Anaheim, California. eBay sellers have control over who can bid on and buy their items. at the best online prices at ebay! Occasional selling in real life at, say, an exhibition, trade fair or in a pop-up shop is covered too. So be careful selling expensive items on eBay. These days liability insurance tends to be less costly than in recent years, but unusual factors such as work in hazardous locations will affect the premium you pay along with the number of people engaged in the business and whether you have previously had claims made against you. Does eBay's Buyer Protection Protect You From Problem Purchases? eBay's response to COVID-19. Return to your account to enjoy buying and selling. The cost for liability insurance for ebay sellers is, as with all insurance, based upon the risk information received by the underwriter. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. Ask eBay members . In fact, eBay is safer than someone's personal website because of the third-party involvement of eBay and Paypal. Because the risks are the same whether you’re an eBay seller, you sell through Amazon or Etsy, or if you have your own online shop. It may drive customers away from your online store. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. However, PayPal reserves the right to withdraw or to suspend your eligibility for Seller Protection when abusing the privileges offered. The eBay Customer Guarantee is designed to protect buyers if they don't receive a purchased item, if a seller doesn’t honour their returns policy, or if an item is not as described. ShipCover can also be purchased on USPS international products, which do not support USPS insurance. Celebrating 25 years, together. He emailed the buyer demanding the item, or his money back. "A lot of the old-timers have been expressing resentment, feeling that eBay is turning its back on them," Kathman said. If insurance is for the "Sellers" protection, then why does every website and 99% of ebay sellers make the buyer pay for the insurance? [ Placeholder content for popup link ] If you're considering using eBay, you might be wondering how eBay Seller Protection works. Purchase shipping insurance. The cost for liability insurance for ebay sellers is, as with all insurance, based upon the risk information received by the underwriter. But Ebay is charging sellers the refund amount for the buyer, when Pitney Bow is responsible and is paying the buyers. “Used clothing has a high return rate, but you still get penalized for returns. Though none of these methods is foolproof or guarantees that you’ll win the dispute battle, over the long term you’re better off thinking of these as “best practices” that enable you to make the most of eBay’s protection for sellers. So I was wondering if anyone has any experience of using a postal insurance provider like Secursus. Follow these steps to get your refund. Selling Manager Pro is a paid subscription service for Basic Store subscribers and a free service for Premium or higher Store subscribers which includes additional features for higher volume sellers. Any dispute of a protected sale won’t impact your seller performance rating if you resolve the dispute proactively and have your buyer withdraw the claim before it is escalated to a customer service representative. I've been selling online since before eBay existed, too. Buyers need to purchase on eBay.co.uk and pay via PayPal, credit or debit cards to be protected by the eBay Customer Guarantee. For certain protected items, eBay will automatically rule in your favor if you have shipped promptly using the eBay shipping payment system or can provide eBay with a tracking number showing prompt delivery. The limit of indemnity is the maximum amount the insurer will pay our for a single claim, or in some cases the maximum amount they will pay out in a year. The seller isn't required to have insurance and they don't take insurance or lack of insurance into account...at least I'm not aware of a situation when they did take it into account. Always ship as promptly as possible once PayPal says it's okay to do so using eBay’s own postage printing system, which will automatically go into eBay’s records and will automatically have a tracking number. So with Ebay charging the sellers the refunds, it would mean only one thing, Ebay is keeping that money. Sorry, your blog cannot share posts by email. You will generally find a policy excess applies to property damage claims under the public liability insurance and this is commonly £250 or £500. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. FBA is a viable option for eBay sellers, but whether it suits your business or … Explore the different ways you can build or grow your business on eBay.ca. Are you a business seller? You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. Low detailed seller rating scores may be discounted if the negative feedback in a protected sale is an isolated event, meaning that they won’t count against your seller performance status. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. It is both eBay and PayPal policy to require a delivery signature confirmation for any items sent over $750. It is not insurance. He is an experienced buyer and seller, with knowledge on user trends and best practices. Like Secursus, collectibles & more on eBay they will be available to more sellers, and there 's extra... 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