glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. From there you see all points you’ve accrued as well as eligible products in the rewards catalog. The first time I had to set it up was a battle. 2 people found this helpful. I agree with you there Dan, for the price you pay for these things, you shouldn’t have to make a bush fix to get it to work. I purchased an Otter XTH Cabin hub-style shack before Christmas and didn’t have a chance to use it until after New Years. I had th same problem with it the same hub. Please select from the list below for complete information. S-style Otter Shelter Hooks are made of premium heavy-duty aluminum, with a … Search, play, edit, organize, and share your conversations from any device. Good to hear you were able to get this all worked out and solid advice. Otter includes 600 minutes of transcription free per month! Discussion in 'Icefishing Lk. Won't crack at temperatures as low as -40ÁF. Made in USA. Top-tier build quality and protection starts with the patented Thermal-tec™ 600-denier fabric layering system. » Community Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. After reading reviews and opinions from pro staff members, I decided to wait on contacting Otter to see if in fact the canvas would stretch to allow the front pole to the ground. But have bought the rod holders and otter lights from them. The whole process took less than a week. If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. Read … Credit: Bud Utecht / Game Camera Artistry Many readers have asked how to take great trail camera … IDO I recently purchased two used Hideouts on this site. I though this was normal? If you would have an issue down the road, they would blame it on you drilling the holes in the bracket. The extensions are helpful, too. gotta give it up to otter customer service! Otter + Pop Symmetry Series Otter + Pop Defender Series Otter + Pop Figura Series Style Cases ... For faster service, use the chat below. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. This ice $899 ice shelter was just purchased brand new. What is the Smallest Aluminum Wheelhouse available? There very quick and easy to deal with. Take a file and work down the ridge that it hangs up on. » Otter customer service. I drilled another hole so that my frame would snap in place 1″ shorter and it fixed the problem. Far better than the thinly insulated Eskimo units. I am unable to use my expensive pro cabin to ice fish. I also got to keep the old one Wich is fully functional. Otter took care of it, the new one works much better. I’m assuming that this part is manufactured for less than $2. Just purchased the pro cabin had 16 seams in the quilting with no stitching had another canvas in 2 days. This otter doesn't seem to mind the snow. What would you like to see MN DNR Fisheries Department do for fishing in MN? You must be logged in to reply to this topic. Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Hope this helps. I would take Will’s advice and drill a few new holes. I called otter and they said its likely that the roto-molding cooled differently and created a fit that was too snug. Yours will work fine with a couple holes drilled, so a rebate would be good compensation for your frustrations. What line are you running on your TUCR Commander? I can’t recommend this company. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. I own a couple Otter huts and it’s really unfortunate that they do not ship to Canada unless you’re a dealer. I emailed Otter to get the optional side skirt extensions to help prevent wind from slipping under the canvas along the sides of the sled. This would increase the chance that the bracket would fail. Phone: +47 45 43 42 80 Office Hours: Monday – Friday: 08:00 – 16:00 Saterday and Sunday: closed I emailed them about a latch on a sportsman’s case and haven’t heard anything back, Ernest-much quicker response just to call.. A shielding outer layer with minimal through seaming blocks out wind and light. Here are some ways to save money while shopping at Otter Outdoors: Join mailing list permits users to get secret news and updates of exclusive discounts and promotions at Otter Outdoors. The entire fix took less than 10 minutes, I just emailed them about my issue of the front bar sitting up about 4 or 5 inches. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. (On the seat, not the crossbar)Mine works fine now. The day after the new one was delivered, SpeeDee returned with a return shipping label Extremely impressed! I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. LIKE, COMMENT, SHARE! I guess I will try out my wife’s hair dryer:). New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! I tried to purchase an OTTER out here in Alberta but dealers now including Cabela’s won’t touch them because of price and warranty issues which is sad because OTTER seems like they produce decent shelters and I personally like the brightness inside them. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! I use the adjustable wind poles to make it go down to the ice. I would ask for a rebate rather than a new shack. At this time there are no promotions running, please check back This kit includes a sled, hitch, hyfax, and travel cover – all made with the same high quality you've come to expect from Otter Outdoors. Find helpful customer reviews and review ratings for Otter Outdoors Super Xpress ATV Trailer - 1500-Lb. For me it was the 2nd one from the back. Capacity, 20 Cu. So I continued to push on in my cabin installation. I would also continue to get after Otter via phone, email, and maybe even Facebook Messenger. Great for ice fishing! Helpful. Otter Outdoors leaves nothing to chance with the Vortex Resort Thermal Hub Shelter, a true fortress of fishing solitude to withstand a winter onslaught. Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. I had some problems w an otter hub and they ended up sending me a new one. IDO The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. What line are you running on your TUCR Commander? Just 1″ will make a big difference. That’s a bummer. Customer Service. That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time. 29, 2011 # 1 a replacement sent Otter and the adjoining hardware paid for the.... File and work down the ridge that it hangs up on from riverside Outdoors there in.. 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Shack before Christmas and didn ’ t sit to the seat and brackets at no cost to.! By ~1″ fine now by using Otter Outdoors Several times to have a replacement.. And snow, and their ability to handle rugged terrain is second to.... House Travel Cover ( 5 ) $ 59.99 - $ 69.99 final update on my crossbar flat %. Purchased the Pro Series Otter Sled ( 0 ) $ 34.99 - $ 79.99 that they would honor their.. Much better the ridge that it hangs up on want this unit back continued spread of COVID-19 ’ happy... Works much better the second time out i contacted Otter Outdoors Coupon Code in lake! Ground either it sits up about 4 or 5 inches recently purchased two Hideouts. By using Otter Outdoors offers flat 25 % off discount on all orders for a limited period using...