The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. Bottom up – A sales method that involves presenting the lest expensive rate first. Change ), You are commenting using your Google account. Private Branch Exchange, a private network of telephones within an organization. front office cashier is the person in front office dept. Modified American Plan (MAP) - A billing arrangement under which the daily rate is including … Chain – A group of hotels that follow standard operating procedures such as marketing, reservations, quality of service, food and beverage operations, housekeeping and accounting. the front office important because the front office will be the one who make transaction to the guest of the entire hotel. Credit – A decrease in an asset or an increase in liability, or an amount of money the hotel owes the guest. AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system. Here's HOTEL TERMINOLOGY information for you. Bill-to-account – An extension of credit to a guest by an individual hotel that requires the guest or the guest’s employer to establish a line of credit and to adhere to a regular payment schedule. Debit cards – Embossed plastic cards with a magnetic strip on the reverse side that authorize direct transfer of fund from a customer’s bank account to the commercial organization’s bank account for purchase of goods and services. Debit – An increase in an asset or a decrease in a liability. Express check out – Means by which the guest uses computer technology in a guest room or a computer in the hotel lobby to check out. A condition where a room is reported as "Vacant" by Housekeeping but reflected as "Occupied" in Front Office Status. Front Office Terminology General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Flow analysis processes – The preparation of a schematic drawing of the operations included in a particular function. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. ( Log Out /  For most businesses, the front office is the reception and sales area of the business. Acronym for Meetings, Incentives, Conferences, and Exhibitions. The term "front office" originally emerged in the law enforcement field in the early... Front Office vs. Middle Office vs. Back Office. What is front office cashier? Bsc Front Office Terms FRONT OFFICE TERM. 2. aging statementwithin the city ledger, the aging statement tracks how long … Credit balance – Amounts of money a hotel owes guests in future services. Current guests – Guest who are registered in the hotel. Corporate rates – Room rate offered to corporate clients staying in the hotel. Blocking procedure – Process of reserving a room on a specific day. B. ledgers. S. No. Computer supplies – Paper, forms, ribbons, ink cartridges needed to operate the system. front office terminology Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Bank card – credit cards issued by banks, examples of which include Visa, MasterCard, JCB. Front Office Terminology 23 Apr. D. Food and Beverage . Either a decrease in a folio balance as compensation for unsatisfactory service or. Business affiliation – Chain or independent ownership of hotels. In its most broad definition, the European plan – A rate that quotes room charge only. Part 2 of the series of Front Office Terminology. D. Vouchers. Many terms are familiar, especially to experienced individuals. Full house – 100 percent hotel occupancy; a hotel that has all its guest room occupied. Full service – A level of service provided by a hotel with a wide range of conveniences for the guest. General ledger – A collection of accounts that the controller uses to organize the financial activities … Orphan: the first line of a paragraph printed by itself at the bottom of a page. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. An extension of front desk that deals with personalized guest services. Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. Cancellation code – A sequential series of alphanumeric combinations that provide the guest with a reference for a cancellation of a guaranteed reservation. 1. A. Direct-email letters – Letter sent directly to individuals in a targeted market group in a marketing effort . 3. Commercial hotels – Hotels that provide short-term accommodation for travelling guests. (DOC) Front Office Terminology | Anumta Noor - Academia.edu Academia.edu is a platform for academics to share research papers. 2. 4. Corporate client – A hotel guest who represents a business or is a guest of that business and provides the hotel with an opportunity to establish a regular flow of business during sales periods that would normally be flat. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. It is the revenue generating place in the hotel where retail transactions are carried out. Complimentary rate – A rate in which there is no charge to the guest. Daily sales report – A financial activity report produced by a department in a hotel that reflects daily sales activities with accompanying cash register tapes or point-of-sales audit tapes. Chain affiliations – Hotels that purchase operational and marketing service from a corporation. Cycle of service – The progression of a guest’s request for products and service through a hotel’s department. Cashier – A person who processes guest check outs and legal tender and make change for guest. Front Office Glossary [FOG 159] Room Night – A charge for a one night occupation, spanning two days from noon to noon Room Plan – A package proposal of room and meals in a single price Room Revenue Day – 12 noon to 12 noon of the next day accidentterm used to describe employee injuries. Basic medical terminology.Although every medical office has its own special vocabulary used by individual doctors, a basic knowledge of some ... Chapter 15 Working in a Medical Office correctly is important for those working in the front office such as a re-ceptionist or intake person. A male attendant to park and clean the car. Acronym for Point of Sale. Database interfaces – the sharing of information among computers. 6. Front Office Terminology 23 Apr Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Communication hierarchy – A listing of the order in which management personnel may be called on to take charge in an emergency situation. Floor limit – A dollar amount set by the credit card agency that allows for a maximum amount of guest charges. Order a copy for £7.99 with free UK p&p from guardianbookshop.co.uk Topics plan. Commercial rate – Room rates for business people who represent a company but do not necessarily have bargaining power because of their infrequent or sporadic pattern of travel. Ergonomics – The study of how people relate psychologically to machines. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. Front Office Terminology 23 Apr. Change ). Front Office Terms and Terminology: A to Z abbreviation. The term has more specific meanings in … C. Guest accounts. Choose from 500 different sets of medical front office terminology flashcards on Quizlet. Front Office/Back Office. What is the definition of front office? Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Acronym for Social, Military, Educational, Religious, and Fraternal. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. A guest who has reserved an accommodation neither turns up nor cancels it. Customer of a hotel business not being served at the moment. 3. An old reservation system for hotel accommodations. Convention guests – Guest who attend a large convention and receive a special room rate. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. Term & Meaning. Discrepancies noticed between room rack and housekeeping room report are noted down on a separate report call the Discrepancy Report, which is then handed over to a bell boy for physical check and reporting back of the room under discrepancy. … Conference call – A conversation in which three or more persons are linked by telephone. Biometrics – An individual electronic measurement of uniqueness of human being such as voice, hand print or facial characteristics. Daily blocking – assigning guests to their particular rooms on a daily basis. Medical software program. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Call accounting – A computerized system that allows for automatic tracking and posting of outgoing guest room calls. A variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue from a fixed, perishable resource. Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them. AIRLINE-RELATED GUESTS: Airplane crew members and passengers who need emergency … Membership provides special advantages, particularly a national reservation system. Account receivable – Amount of money owed to the hotel by guests. Front office staffers typically have the most direct contact with clients. Membership provides special advantages, particularly a national reservation system. FMX – Full mouth X-rays – 20 images composed of 16 periapical and 4 bitewing images. Cashier’s report – A daily cash control report that list cashier activity of cash and credit cards and machine totals by cashier shift. Useful for students across years for basic technical knowledge and final year placement interviews. All-suite – A level of service provided by a hotel for a guest who will desire an at home atmosphere. Banquet sheet – a listing of the details of an event at which food and beverage are served. account 3. Crisis management – maintaining control of an emergency situation. Learn medical front office terminology with free interactive flashcards. Glossary of Dental Clinical and Administrative Terms There are many terms used daily by dentists and their staff in the course of delivering care to patients, maintaining patient records and preparing claims. Data sorts – Report option in a PMS that indicate groupings of information. 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