Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. Represented hotel in a professional manner with reservation status, payments and room assignments. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Find out what is the best resume for you in our Ultimate Resume Format Guide. Check guests into and out of hotel rooms. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of a company. Front Desk Agent job summary. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. How do you write the qualifications section of a hotel front desk agent resume? Assisting guests with any questions/needs that arise. Ensured to balance each clerk's shift reports and deposits. A great job description starts with a compelling summary of the position and its role within your company. Answer guest and staff phone calls and direct them to appropriate parties. Maintaining four star/diamond service standards. Welcome, register, and assign rooms and issue room key cards to the guests. Upgraded guests into a higher priced room when possible. Greeted guests upon their arrival and offered assistance throughout their stay. © 2020 Job Hero Limited. Answer phones frequently throughout the day. Perform monetary transactions with guests as needed. Dig deeper into our team of work, you will help create a recruiter. Dealing with complaints and handling them. Home. No formal education is mandatory for the position, although candidates displaying tourism training in their resumes are preferred. Inform guests of all available services and amenities. Provide guests with information regarding hotel services, amenities, tourist events and attractions. Handled front desk operations for 100 guest and 300 rooms per day. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: Receive each customer or guest that walks into the organization Ensure that visitors and customers’ details are correctly entered into log books Concentrated on cleanness and neatness of desk and office areas. Information Technology. Communication and coordination with other departments. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Provide information about services available in the hotel and in the community. Your skills list should include between six and eight bullet points. Ensure every guest is satisfied, especially the high status Hilton honors members. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Off with a three-statement summary of the hotel and managed their luggage representative. Satisfy the customers get increase over the phone and also for third party websites guide cohesive teams toward shared and... 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